Customer Support

Yes, you can get the discount!

We will provide a discount for students when they buy bridesmaid dresses or prom dresses. This is a small gift from us. We hope you will be satisfied with our service. We offer a 10% discount, excluding the extra freight charges.

How do I get the discount?

Just send an email to service@babaroni.com and give us a photo of your current school id. Once we receive it, we will give you a coupon that you can use at checkout.

After you place your order, you must send back the order number to us so that we can make sure everything goes smoothly!

Terms and conditions:

This coupon code must be used on the order with your name and email address. Orders named after different names may be cancelled without prior notice, and no additional code will be provided.

If you have placed the order but didn't get the code. You can also send the photo of your current school id to the above email. We will refund the discount to you after you receive the product.

We will often make some discounts, you can often check our facebook page to follow our promotions, or sign up for our newsletter to receive regular promotions. You can also contact our online customer service, and we will provide you with the discount code for the promotion we are doing.

In order to ensure the quality we spared no expense in the design and production process, but we are so pleased to provide you with a low price. Usually we can offer a discount of 5% to 15% on bulk orders. You need to contact us. We will confirm the discount according to the order quantity.

Hey Lovelies!

Here is our brand new Sorority Program for you! Available for all college-recognized Sororities all around in US & Canada.

Babaroni.com aims to offer a Satisfying & Affordable shopping experience by bringing sisters together with online and private showrooms. This platform lets girlfriends plan their dresses together for their formal and special occasions.

We offer various chic styles & colors in size US0-US30 and customized size.

What special discount we can offer?

• 20% OFF for 60+ dresses with the same style and color.
• 15% OFF for 40+ dresses with the same style and color.
• 10% OFF for 20+ dresses with the same style and color.
• FREE SHIPPING for all orders with 30+ dresses.

Ordering is simple! Choose your favorite dresses, figure out sizing for each member by using our super handy Size Chart, and fill out the pop-up to begin the ordering process. Then, one of our Stylists will assist you with the ordering process and personally organize any additional information for your chapter. You can order a sample dress first and then continue to order all the dresses.

Conditions & Restriction for discount:

• 1. At least 20+ of the same item (same style&color).
• 2. All standard sizes, but custom sizes are unacceptable.
• 3. Can not be used in conjunction with other promotions.

Returns:

• No returns, all sales are final. You can order a sample dress before ordering all dresses and continue to order all dresses when you are satisfied.

How long it will take for delivery?

Delivery time for bulk orders is the same as for regular orders. Kindly note our delivery time may be longer due to high demand or peak season. Please pay attention to our Specific Policies for the latest update. We strongly suggest ordering at least 2 months ahead of your event.

Feel free to reach out to our Stylists for help if you have any further questions or concerns! 

The name, chapter, and college of your Sorority may be required. Or if you are a large school-affiliated group, feel free to contact us too.

• Wedding Dresses: 3-4 weeks
• Bridesmaid Dresses: 2-3 weeks
• Accessories like Wraps, Sashes, and Veils: 3-5 business days
• Swatches and Fabric orders: 48 hours

Rush Production is available for all styles

• The estimated arrival date is available on the product page. For rush order service, you can choose to get the dress in 12-16 days from the order date. We supply rush orders for free, please choose expedited shipping and put your "Event Date" option on your order.

We understand the arrival date is very important to you. So we really want to make sure you can receive the perfect fitted dress for you on time. We hope the dress will arrive as soon as possible, meanwhile, we will be extremely strict on the quality and make sure it will not be influenced because of limited production time. We would appreciate it if you could show us your kind understanding and patience.

If you are worried about the color of the dresses you receive, we suggest you order color swatches. The fabric of the dress is consistent with the color swatches. You need to pay 1$ for a color swatch, and 5.99$ for shipping.

Lace is not available in our swatch program. Our lace is dyed to match the specific color of each dress and is too delicate to send out separately from your garment. If you'd like to see lace in a particular color, reach out to our customer service team – they may be able to help you find a sample dress that comes in lace in the color that you're seeing. 

Our fabrics are made with the following materials:

Undoubtedly it is important that the bridesmaid dresses are in the same color when you are in a bridesmaid group, so the bridesmaid dresses cannot have color differences. But dresses in different orders may have a slight difference due to the dosage of dye, so you have to make sure that all the bridesmaid dresses are in the same order. So, all the bridesmaid dresses need to be bought within 24 hours, if you have to add several dresses after 24 hours, you need to tell us the order number of all your bridesmaid dresses, and we will arrange your order as soon as possible in the same production batch. In addition, different monitors will display different colors.

Even the same bridesmaid dress may look different on two monitors, this is normal. We promise that the color of the dresses will be the same as the color swatches. And the dresses in the same production batch will also have no difference.

Congratulations on your gorgeous new Babaroni.com dress!

When you have a beautiful dress from Babaroni.com, you can wear it on many occasions, and when you need to clean it, please note the following things:

All dresses and fabrics can only be dry-cleaned! Please don't wash them with the washing machine!

If it has wrinkles, don't use an iron. If you have a household steam ironing machine, you can do it yourself. Or please send your dresses to a local dry cleaner. If the wrinkling is not too serious, you can hang it in the bathroom when you take a hot shower, and the steam is enough to remove tiny wrinkles.

Please confirm your size refer to our measuring pictures and measurement chart. If the measuring pictures can’t help you, you can go to the local tailor and measure your size. We have to tell you that the sizes of prom dresses are different from the clothes you usually wear, you may usually wear loose clothes, but you must make accurate and close-fitting measurements to make sure your dress fits.

All of our dresses carry approximately the same measurements (except for length, of course) in our standard sizes, and they all run true to bridal sizes.

The best way to figure out which size will fit you best is to match your measurements to our size chart, which is also included on every dress's order page. 

Some tips:

• Not every style fits the same. Strapless styles tend to fit snugly because you want to make sure everything stays up! Styles with straps can run a bit bigger in the bust, but that's definitely an easy fix for a tailor.
• If you're going to wear a bra, take the padding out. Our dresses are made to be worn without a bra, so if you wear one it can definitely make the bust area look a little off!
• Make sure you take your measurements with whatever undergarments you plan on wearing with your dress on. If you don't plan on wearing a bra, take your measurements with a very thinly padded (or unpadded) bra or bralette.

How to find your fit in strapless styles:

1. You need to fill in the cup to hold the gown up.
2. Base your sizing on the waist measurement. There's not a lot of wiggle room in strapless styles, they're made to be snug!
3. If you go a size down, and your waist is a bit bigger than the listed measurement, there is the possibility you'll have some issues zipping the dress up.
4. It is always better to go larger and have it taken in then hope to have enough fabric to let it out!

How to find your fit in styles with straps and sleeves:

1. The bust tends to run a bit bigger, so make sure you can fill this area in for a nice look.
2. If you're a little larger in the bust (about an inch bigger), the dress should still look fine, but it may be a little snug.
3. There's not a lot of extra room in the waist, so if you're a little larger than the measurement listed on the size chart, you may have some issues zipping up!
4. It is always better to go larger and have it taken in then hope to have enough fabric to let it out!

If your measurements don't quite add up, you may need to go up a size or more to get to the closest match, and then have it altered to fit by your local tailor. For example, if you are a US12 in the waist but your other measurements match up with a size US8, you're still going to want to go with a size US10 or US12 to fit your waist, and then have the dress tailored down.

And of course, there's always our custom sizing option!

All dresses can be ordered in standard size in the range of US0-US30, including wedding/bridesmaid/prom/mother of the bride dresses, each size corresponds to its own measurement data. Please check our size chart. If one of your measurements is not included in the standard scale, you need to choose a custom size. Custom size allows you to customize each size data, requiring you to enter your sizes on the order page.

For children's dresses, we provide children's sizes

We cannot change the design, fabric, length, etc. of the dress unless there is a separate description on the product page you are viewing. All products on our website are designed and produced by our designers and tailors, they must be the most optimal design, to ensure that we can't change design and fabrics.

If you like a dress but want it to be longer or shorter, you can search by the length you want, and you may find similar styles. You can contact us if you are sure that you want to get a different length of a certain style.

We provide a size option on the page "Order Dress" so that you can select a standard size or write your custom size, it is free for custom size

A few things to remember about custom dresses:

We provide basic custom sizes including bust, waist, hip, height, and hollow to floor, that help you reduce potential change costs. Although the dress will be made according to the size you provide, it may still need additional changes.

The dress in custom size is tailored by the size you provide when you checkout, which means once it is completed, no one else can wear it. So we cannot accept returns for custom dresses. When the dress in standard size can't fit you perfectly, it is better to choose a custom size. You don't have to force yourself to choose a standard size, because even if you usually wear a dress in US4, we can’t guarantee that our dresses in US4 will also fit you well. The reason is that we reserve a certain size in the standard size to ensure you feel comfortable. But the custom size is exactly the same as the size you provide. To give yourself some space, it would be better to add 1 cm or 1/2 inch to the bust and waist measurements.

Due to the special characteristics of the custom size, please check our return policy for custom size before purchasing!

At Babaroni.com we believe that, as long as you receive the dress, you will have a perfect experience whether you open the package or wear it. We are worthy of your favor matter from the packaging, transportation, customer service, and the dress itself. Sometimes you have some special circumstances, such as a wedding or prom was canceled, you no longer need the dress, you can return it to us. We can resale the dress in standard size. But the return policy about the custom size is the following:

The dress in custom size is designed for you, which means once it is completed, no one else can wear it. So, we are sorry that we can't accept returns for custom dresses. So sorry, love! please make sure your size is right before placing orders. Before you submit your order, you can read our guidelines named How to Choose a Dress in the Custom Size?

Although you can't return the custom size dresses, please don’t worry. If it is difficult for you to wear the dress, we will provide reimbursement to you according to the cost of change at the local tailors, the proportion is as follows:

Please see the reimbursement limits for our dresses* below:
Up to $30USD of reimbursement for dress price less than $99USD
Up to $50USD of reimbursement for dress price between $100USD-$199USD
Up to $75USD of reimbursement for dress price over $200USD

This can also be found at www.babaroni.com/help#return_policy

Babaroni is always dedicated to providing the best service for our valued customers all the time. In order to provide a better shopping experience and customer service, we will issue a full refund including shipping fee right away for any damaged, defective or mishandled products. If you find any quality problems with our product when you receive your package, please contact our customer service team. We will arrange a free replacement, return or refund as soon as possible.

We will offer your reimbursement if you keep the dress and make adjustments locally.

Please note the request on the after-sale problem shall be issued within 3 days after the item arrives at you.

FOR ALL STANDARD SIZE ORDERS

Babaroni promises to issue a full refund including shipping fee for any damaged, defective, or mis-shipped standard size dresses. Pictures to prove the quality problems are required.

Babaroni will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee under this circumstance even if your order is free shipping order.

You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.

The item must be shipped back within 15 days including weekends after its delivery to you. Therefore, please contact our customer service to process the return issue soon.

Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We may fail to process the return of any items that do not adhere to this return policy.

It will take up to 3 business days for us to process your return and refund once the package arrives back to us (This can take several more days during our peak season). You will receive a refund soon after we check your return package. Please note your bank may take additional days to process the refund.

FOR ALL CUSTOM FIT ORDERS

We offer basic custom sizing for FREE on all of our Babaroni styles. We strongly recommend you place a custom size order to get a perfect dress for you.

Custom dresses are made specifically for the measurements(bust, waist, hip, height, and hollow-to-floor) you provide to us. That means no one else will be able to wear that dress once it’s completed. That is to say, we are unable to accept any returns on custom size dresses unless there is a quality problem. Therefore, please make sure to carefully check all your measurements and color choices!

Custom dresses usually cannot be returned unless there is a quality problem because they are final sale. Please confirm color, style, and measurements within 24 hours of your payment.

FOR ALL FABRIC SWATCHES, ACCESSORIES AND RUSH ORDERS

All fabric swatches, measuring tapes, accessories, veils are final sale. No returns or exchanges for any reason.

FOR ALL ADJUSTMENTS & REIMBURSEMENTS

It’s normal for the slight difference because all of our dresses are handmade. Please kindly understand there may be a slight difference due to manual measurements. Even though we will make your order according to your measurements, it is only basic custom sizing. So you may need additional alterations or adjustments at your expense to get your ideal and fit dress. To provide additional assistance and help, we offer a limited alterations reimbursement for all dresses (including standard size dresses and custom size dresses), you just submit a picture of your receipt from the tailor via email to service@babaroni.com and we'll do the rest! Way too easy? Yes, It’s so easy for you to get the reimbursements!

EXCHANGE POLICY

We do not offer an exchange service for any products. Because most of our orders are made-to-order dresses. We do not have ready-made dresses that can be shipped in exchange for your returned items. If you insist on to exchange, you need to return the unwanted items (if eligible per the return policy) to us first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.

Return Process

• 1.Email our Customer Service: service@babaroni.com within 3 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.
• 2.Once you received the reply from service@babaroni.com, it means your request for return has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.
• 3. All the dresses that be returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the return dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. The refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.

CANCELLATION POLICY

We know that it is very important for you to order a dress for your special occasion. However, please note that our dresses are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

Unpaid orders will not be processed. If you do not need it, please ignore it.

If you cancel your order within 24 hours of payment, you will be eligible for a full refund.

Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.

Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.

Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

Once your order has been shipped, it can no longer be cancelled.

If you need to cancel your order, please email service@babaroni.com and tell us your order number and phone number. We will calculate the cancellation time according to the time of the email is received.

You will get an order confirmation email after payment. Please reply to the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change color after we have prepared the material, which will be wasted. We need extra cost to prepare new material. So, if you need to change any information, please tell us clearly by replying the order confirmation email. We will make changes without extra cost if you contact us in 24 hours after payment.

Cancellation & Change Policy

We know that it is very important for you to order a dress for your special occasion. However, please note that our dresses are made to order, we will process the order as soon as payment is received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

Unpaid orders will not be processed. If you do not need it, please ignore it.

If you cancel your order within 24 hours of payment, you will be eligible for a full refund.

Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.

Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.

Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

Once your order has been shipped, it can no longer be cancelled.

If you need to cancel your order, please email service@babaroni.com and tell us your order number and phone number. We will calculate the cancellation time according to the time the email is received.

You will get an order confirmation email after payment. Please reply to the email in 24 hours if you need to change any information. If you need to change any information after we start the tailoring, there will be extra cost needed. For example, if you need to change color after we have prepared the material, which will be wasted. We need extra cost to prepare new material. So, if you need to change any information, please tell us clearly by replying to the order confirmation email. We will make the change without extra cost if you contact us in 24 hours after payment.

Return Process

• 1. Email our Customer Service service@babaroni.com within 3 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.
• 2. Once you received the reply from service@babaroni.com, it means your request for a return has been approved. Please return the dress to us with the address we provided ASAP (3-7 days). This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.
• 3. All the dresses that are returned must be checked. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the money to get back to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. Once receive the returned dresses, we will check and deal with the refund in 3 to 5 business days. We reserve the right not to process the refund if they are returned in unacceptable condition. Refund would get back to your account in 2 business days, it also depends on the processing efficiency of your bank.

We ship all dresses to all over the world. Please kindly note DHL does not ship to the PO BOX address. If you need DHL shipping, please give us your detailed street address. Or we have to ship it via USPS. We also APO or MPO addresses via USPS.

For custom duty. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; babaroni.com has no control over these charges, nor can predict how much they may be. If you have any special requests on the declared value for the package, please let us know.

More about shipping please check the shipping policy page.

You will receive the dress in 3-5 weeks after payment(wedding dresses take more time).

You will see the date of delivery before confirming your order.

Here is how we process the order:

You will receive a confirmation email after payment. You have 24 hours to change the information of your order: color, size, measurements, etc.). 24 hours later, our tailoring team will start to process the order and no information (except address) can be changed. Then each dress will be made to order by our tailors. It will take 3-4 weeks (wedding dresses take more time). Dresses will be shipped by DHL from our warehouse in China. Normally you will get it in 3-7 business days after then. It also depends on your location. For more ETD information, please refer to www.dhl.com.

On Babaroni.com, we pride ourselves on offering dresses of high quality and low price. To ensure low cost and no waste, all orders are pre-ordered; it means that the production order will begin after the order is successful.

Due to the limitation of the quantity of orders and the amount of supply, we usually make the order in 2-3 weeks, and then we can ship the dress to you. This time of 2-3 weeks does not include the shipping time. If you want to get the rush order before the arrival date on the product order page, you can choose expedited shipping when you check out. We will expedite the production of your order, and you will receive the dress as soon as possible. We suggest you tell us the exact date you need to wear this dress in the email reply to our confirmation email of your order or put the event date on your order, to ensure that your order will be delivered on time.

The freight is automatically generated before you pay for an order. Our freight depends on the weight of your products and the distance of the shipment.

Babaroni.com will do its best to ensure that all the packages are delivered to the customer's address on time. After shipping, we will have someone to track the status of the package and assist the carrier in delivering the package. We will inform you of the order tracking number by email so that you can also track your package on the website. If you cannot receive the package in person on the day of delivery, please contact your local carrier to change the delivery date or delivery method. In general, we require you to sign the package by yourself.

If the package appears to have been signed on the website but you did not receive the package, Please contact us immediately and your local carrier (DHL or UPS). We will ask the carrier to resolve the issue. Please feel free to contact us if you have any questions before you confirm receipt of the package, and we will help you.

If you have received your package successfully, please reply to the email we sent you with the order tracking number. Request that you do this to help us change the order status.

If you have a problem with your payment, you will be prompted immediately on the payment failure page.

The error information usually includes:

"3100 Do Not Honor" or "3030 Payment Declined":

This error means that your payment was rejected by the credit card issuing bank, you need to call your credit card issuing bank by phone to allow this transaction, then try paying again. If this error continues to appear, please replace the other credit card payment.

card has Insufficient funds:

This error means that your credit card balance is insufficient. Please make up the balance and pay again, or replace it with another credit card.

Incorrect information entered:

this error may contain incorrect information such as card number, cardholder name, expiration date, security code, etc., please check and pay again.

In addition, some of the operations you can try may include:

1. Make sure all information is correct, including credit card Numbers, due dates, security codes, billing addresses, and zip codes if asked.

2. Try to refresh the page, or completely log in and then log in again.

3. Restart a new order instead of trying to pay the same order again.

4. Try using different cards.

5. If you have a PayPal account, please try to use PayPal

6. If your payment is still rejected, you may need to contact your bank. Sometimes, if you buy a product from an online store for the first time, your card issuer will reject the payment without being familiar with it.

One thing to keep in mind is that even if your bank approves payment, our processor may refuse if it does not pass the necessary security check Settings. If you have tried everything else, please feel free to contact our excellent customer service team at any time, we can solve it for you.

Related articles:
What types of payment do you accept?

We mainly accept payment by credit card (Visa, MasterCard, JCB) and PayPal.

American Express Credit Cards please pay through PayPal.

We’re sorry to see you go!

You do not need to delete your registered account at Babaroni.com. We will not disturb you. If you really want to delete your account or unsubscribe your email, please email us and we will help you.

It is very easy, because our customer service communication is carried out by real people. You can talk to us in various ways, including email and online chats. Our website provides an online chat function, you can contact us through the chat window in the lower right corner of the page when you have any questions. If you chat with us online during our non-working hours, we will receive your email and reply to you as soon as possible. It won't take more than eight hours.

There are some urgent problems, and at this point we're not online, for example, the order needs to be modified during production, or modify the shipping address when the order is ready to be shipped, we will contact you as soon as possible after receiving your message and help you deal with the problem.